FAQ
All 1920 patented convertible jackets give you two different jacket styles, a tote, and a pillow, and in some cases, a blanket!
Our Lite convertible jackets offer convertibility through the hood turning into a crossbody bag!
The fit of our jackets depends on the specific style you are interested in.
If you have any questions about sizing or need help, please feel free to reach out to our team at customercare@heynineteentwenty.com and we will be happy to assist you!!
Due to the large volume of orders received from the TODAY Show and Shark Tank, we are currently shipping in late November - early December.
Rest assured that our team is doing everything possible to get your order to you as soon as possible!
Thank you for supporting our Woman-Veteran owned small business!
Thank you for your patience and your business!!
Yes, we do allow you to pay for expedited shipping. Simply reach out to us at customercare@heynineteentwenty.com immediately after ordering and let us know that you would like that option, and we will send you a direct link to pay for expedited shipping.
Yes, we do accept returns and exchanges per our refund and return policy which can be viewed here.
In order to return an item within the allotted time period, the item(s) must be unworn and unused with the original tags and no signs of wear.
If it is a final sale item or once the allotted return period of 14 days has been exceeded, we will not be able to accept any returns or exchanges.
If you meet the criteria for a return listed here, please contact us directly at customercare@heynineteentwenty.com with your order number and reason for the return/exchange and we will send you a prepaid label that you can use to ship the jacket back to us.
As long as the jacket is dropped off at the post office within 14 days of the date it is delivered to you, we will issue a refund/exchange upon receiving the jacket and verifying it's condition.
When items sell out, we are not exactly sure when or if that specific color and style will be placed back in stock.
It is best if you see an item you are interested in, that you purchase it as soon as possible as it is not guaranteed to come back into stock.